What is a “crisis”? It’s a difficult thing to define. While some crises are blindingly obvious risks to an organization (a fire, criminal allegations or disruption of normal operations), subtle and nuanced crises can sometimes go unnoticed or unaddressed by leadership in crisis communications planning.
How important are online reviews? We dive into the world of online reviews and what it takes to win over prospects regardless of where they are in the purchase journey.Read More
To be honest, I never considered myself to be much of a leader.
I’m a doer, a thinker, a good team player – but a leader is not among the first labels I would give myself. But that’s because I, probably like many others, may have been considering leadership to be synonymous with management.Read More